My account

This video shows you how to use the customer portal in your web browser.

Learn how to:

• Login and set your password
• Review and accept our policies
• Navigate your account information
• Scan into lessons using the QR code
• Check your enrolment information
• Log absences and use your make-up tokens
• View your child's progress

Once you enrol, you'll get access to the customer portal. 

Follows the steps below when logging in for the first time.

1. Locate your welcome email.
2. Select the link to the customer portal.
3. Select 'Forgot password'.
4. Enter your email to receive a verification code.
5. Set a new password.

Once your account is set up, it's easy to log back in.

1. Navigate to 'Log in to the customer portal' on this page.
2. Select your centre.
3. You will be taken to the customer portal where you can log in.

We provide regular updates on your child's progress in the customer portal.

Follow the steps below to view these updates.

1. Log in to the customer portal and select 'My Account'.
2. Select 'Students'.
3. Select 'Evaluations' under the child you wish to check.
4. Navigate through the programs, levels and skill categories to see where your swimmer is at.
   • One star illustrates a skill has been attempted.
   • Two stars indicate they are still learning.
   • Three stars mean they have mastered the skill.
5. Select 'Show skill details' to learn more about the skill.
6. When your swimmer masters a skill, you can print or save their digital certificate.

You can use the customer portal to let us know your child will be absent from a lesson:

1. Log in to the customer portal and select 'My Account'.
2. Select 'Students'.
3. Select 'Future absences'.
4. Select 'By Date'.
5. When asked 'Will this absence span multiple days?', select 'No'.
6. Your absence has now been created.

Want to book a make-up class? Follow these steps:

1. In the customer portal, select 'My Account'.
2. Select 'Students'.
3. Select 'Make-ups'.
4. Select 'Use make-up token'.
5. Choose a date and time.
6. Submit request.

To change your child's enrolment:

1. Log in to the customer portal and select 'My Account'.
2. Select 'Students'.
3. Select 'Enrolments'. 
4. Select 'Transfer Enrolment' to change your class, day or time.
5. Choose the class, day or time that you would like to change to.
6. Select 'Yes, please transfer!'

Need to cancel? Please fill in a suspension form or cancellation form.

Follow these steps to enter your payment method:

1. Log in to the customer portal and select 'My Account'.
2. Select 'Payments'.
3. Select 'Credit Card or Bank Account'.
4. Select 'Enter Payment Information'.
5. Select 'Confirm' to authorise Kingswim to debit or charge your payment.
6. You will be directed to a securepay site to add your credit card or bank account details.

Want to check your charges and payments? Head to 'My Account' then 'Transaction History'.

To amend your address, email and mobile number, or to add an additional parent or guardian to your account, head to 'My Account' then 'Account Information'.

This video shows you how to navigate the client portal to check and update your child's details.

1. Log in to the customer portal and select 'My Account'.
2. Select 'Students' to see your child's information.
3. You can check their details are correct and update them if required.

Follow these steps to purchase a punch pass in the customer portal:

1. Log in and select 'Merchandise'.
2. Select a pass from the options available.
3. Select 'Select student' then select the person attending the class.
4. Select the shopping trolley icon to go to payment. 
5. Select 'Store Card On File' to read the terms and conditions and policies, then select 'Confirm'.
6. Make payment.

To view your punch passes and book a class:

1. Head to 'Account'.
2. Select 'Passes'. 
3. Select 'Active' to view your passes.
4. Select 'Use Punch Pass' when you are ready to secure your booking.
5. Select a date and time, then select an available class.
6. Select 'Punch In' to secure your place.

Please note that aquacise classes are only available at our Mornington, Deakin, Macgregor and Majura Park centres.